Refund policy

Return & Refund Policy – Prime Outfit

At Prime Outfit, customer satisfaction is our top priority. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • Unworn and unused

  • In the original condition

  • With tags attached

  • In the original packaging

  • Accompanied by proof of purchase or receipt

How to Start a Return

To initiate a return, please contact us at:

📧 primeoutfit.clothes@gmail.com

Once your return request is approved, we will provide you with return instructions and the return shipping details. Please note that items sent back without requesting a return first will not be accepted.

Return Address: [INSERT RETURN ADDRESS]

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:

  • Personalized or custom-made products

  • Beauty and personal care items

  • Perishable goods

  • Hazardous materials or flammable products

  • Sale items

  • Gift cards

If you have questions regarding your item, feel free to contact us before placing your order.

Exchanges

For exchanges, we recommend returning the original item first. Once your return is approved, you may place a new order for the desired product.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days without providing any reason. The item must remain unused, in original packaging, and accompanied by proof of purchase.

Refund Process

After receiving and inspecting your return, we will notify you regarding the approval status of your refund.

If approved:

  • Refunds will be processed to your original payment method

  • Processing time may take up to 10 business days

  • Banks or card providers may require additional processing time

If more than 15 business days have passed since your refund approval, please contact us at:

📧 primeoutfit.clothes@gmail.com

Thank you for shopping with Prime Outfit.